Which one passes a security review more easily?

Gleap. Its Trust Center states that Gleap is SOC 2 Type II audited and GDPR compliant, which is independent assurance. Everframe documents its practices — signed delivery, keyed-hash key storage, EEA storage where possible, no model training on customer data — but publishes no equivalent certification.

Can both create tickets from CI or a script?

Yes. Gleap documents a server-to-server Contacts API with a create-conversation endpoint. Everframe ships a documented ticket API using a project-scoped bearer token, so a CI job or bot can file onto a board without opening a dashboard.

Do both offer unlimited seats?

On paid plans, broadly yes — Gleap's pricing advertises unlimited seats on its team tiers. Everframe goes further down the ladder: seats and reports are unlimited on every tier including the free one, because the meter is monthly active installs rather than people.

What does Everframe cover that a support suite usually does not?

Connected TV. It covers tvOS, Android TV, Fire TV, Samsung Tizen and LG webOS with crash and error reports and replay, plus quick capture from a linked Android TV and crash reports on Roku, alongside phone, tablet and web — each returning the same typed report. If your product reaches the living room, that is usually the deciding factor.

How quickly can either be installed?

Both are quick. Gleap documents that installing its JavaScript SDK takes seconds using an HTML snippet or npm. Everframe is an SDK dependency and a start call in an existing build.

Gleap Alternatives: Where a Narrower Tool Wins

Q: What is Gleap now, exactly?

An AI support suite rather than a bug reporting tool alone. Its documented channels include an in-app web widget, mobile support channels for iOS, Android, React Native and Flutter, plus email, WhatsApp Business, Instagram DMs, Facebook Messenger and Telegram for its Kai agent. That breadth is the product.

Anyone shopping for a Gleap alternative is starting from the strongest incumbent in this category. Gleap is the closest thing to a like-for-like match, and on breadth it is ahead. So this page is narrower than most Gleap alternatives round-ups, because the honest ground is narrow: connected TV, one report shape across every platform, and delivery you control.

Most people looking at alternatives to Gleap are weighing breadth against depth. If you are choosing a support platform, Gleap is a stronger buy and the concession section below says so without qualification. If you are choosing a bug pipeline for an app that reaches more screens than a phone, keep reading.

Last updated: 2 October 2026 · Competitor facts verified: 31 August 2026

Everframe vs Gleap: what is genuinely different?

Not the install, and not the API. Gleap documents that installing its JavaScript SDK takes only seconds using either an HTML snippet or npm, and it exposes a server-to-server Contacts API with a create-conversation endpoint for opening conversations programmatically. Everframe is comparably quick to add and ships a documented ticket API for filing from CI. On both counts these are ties, and a page claiming otherwise would be wrong.

Three things do differ.

Reach beyond the phone. Everframe covers tvOS, Android TV, Fire TV, Samsung Tizen and LG webOS alongside iOS, iPadOS, Android, React Native, Flutter and the web, with crash and error reports on Roku. Nothing is typed on the TV: crashes and errors arrive on their own with the trail before them, and a linked Android TV files a quick capture with one remote gesture. For a streaming or living-room product this tends to be the entire decision.

One report shape, everywhere. Every platform returns the same typed payload, with slots for the screenshot, console and network state, device and build context, and the trail of screens leading to the bug. Each platform fills what it can capture — a Roku crash report carries no screenshot. Receiver code and triage prompts are written once and survive adding a platform, instead of being rewritten per surface.

Delivery you own. Reports arrive as signed webhooks to any receiver you choose, using HMAC-SHA256 over the timestamp and raw body — the same scheme Stripe uses, so existing verification helpers translate — with retries, a stable delivery id across attempts and a dead-letter queue behind them. Your bug data lands in your systems rather than only in a vendor’s inbox.

Want to price it before talking to anyone? The pricing ladder is public: $0, $19 and $79 a month, plus custom, and seats are unlimited on all of them.

What else do you get with Everframe?

Free tier with unlimited seats

1,000 monthly active installs, unlimited testers and reports, no card. Artifacts are kept 14 days on this tier.

Six TV and streaming platforms

Five send crash and error reports with replay, and a linked Android TV files a quick capture with one remote gesture; Roku sends crash reports.

Nothing for testers to install

No extension and no account — the reporter is inside the build they were handed, with no dashboard to learn.

Redaction before buffering

Text is scrubbed as captured and the reporter blurs the screenshot by hand. With session replay on, anything secret on screen has to be marked sensitive.

Crash reports in the same shape

Where the SDK reports uncaught errors — web, Android, React Native and Roku — the failure arrives as the same envelope a person would have filed, breadcrumb trail included. Native iOS and tvOS crashes arrive in the same envelope too, with the stack and device but without the trail.

Built in the EU

Artifacts stored within the EEA where possible, and no customer data used to train models.

Each report is one AI-ready envelope delivered as a signed webhook. A median report is about 84 KB, mostly the screenshot.

When is Gleap the better choice?

Gleap’s Trust Center states it is SOC 2 Type II audited and GDPR compliant — independent assurance Everframe cannot match, because it publishes no equivalent certification. Gleap is also a far broader product: its documented channels span an in-app web widget, mobile support channels for iOS, Android, React Native and Flutter, and email, WhatsApp Business, Instagram DMs, Facebook Messenger and Telegram for its Kai agent. If you are consolidating support and feedback into one platform, or your procurement process requires a SOC 2 report, buy Gleap and do not spend another hour on this comparison.

Frequently asked questions

We need SOC 2 for procurement. Is that a hard no? For now, treat it as one. Everframe documents its security practices in detail — HMAC-signed delivery, keyed-hash storage of SDK keys, artifact storage in the EEA where possible, retention windows with a stated grace period, and no model training on customer data — but documented practice is not an audit, and a procurement team asking for the report will not accept a description instead. Ask us where certification stands before assuming either way.

Does a narrower tool actually help, or is breadth always better? Breadth costs something, and the cost is usually that the bug pipeline is one feature among many rather than the product. If your reports keep arriving without the build number or the steps, the fix is depth of capture on the platforms you ship to — not another channel to receive them through.

Which handles Flutter? Both. Gleap documents mobile support channels for Flutter, and Everframe ships a Flutter plugin, so Flutter does not decide this comparison.

What is the cost of not having a ticketing connector? An engineering hour, roughly. Everframe ships no Jira, Linear or GitHub app — reports arrive as signed webhooks and someone writes the receiver that maps envelope fields onto your tracker’s fields. Price that in honestly. What you get for it is a payload complete enough that the resulting ticket needs no follow-up, and a delivery target you can point anywhere later.

If connected TV or unmetered seats is what brought you here, wire the free tier into one build and hand it to your testers — no card, and you will know inside a sprint whether the narrower tool is the right one.